Department Groups

Central Valley Internet Project (CVIP) and Billing:

Responsible Manager: Darrell Martin

CVIP offers low-cost dial-up Internet accounts, high-speed DSL accounts, and long range ethernet connections to qualified students, alumni, educators, and government employees.

Desktop Support Services and Help Desk:

Responsible manager: Richard Boes

Desktop Support Services provides on-site technical support for end users. Desktop support also helps maintain the campus Active Directory and provides group policy updates to subscribed users.

The Help Desk provides first level telephone, online, and email support for the entire campus community as well as our CVIP customers. The Help Desk provides telephone support from 7:00am to 10:00pm, 7 days a week. Help Desk walk-in hours are from 8:00am to 5:00pm, Monday through Friday.

Information Security:

Responsible Manager: Richard Boes

Information Security keeps Fresno State's data, networks, communications systems, computers, and other information technology resources safe and secure from known and predictable threats in a university environment that promotes ease of access and use.

Our goal is to maintain the highest achievable levels of protection of our information technology assets and reduce the overall threats to those assets. We leverage the abilities and resources within Fresno State to ensure the confidentiality, integrity, and availability of the university's information resources.

Network Engineering and Field Operations:

Responsible Manager: Eric McLain

The Network Engineering group is responsible for maintaining the campus network infrastructure, including ethernet and wireless connections. This group works closely with the Field Ops group to provide effective forms of campus communication.

Field Operations is responsible for troubleshooting and maintaining the digital and analog phone lines, phone switch, ethernet connections, and Long Range Ethernet (LRE) connections on campus. Also responsible for adding, removing, and maintaining campus phone infrastructure, including fiber optic lines and data facilities.

Systems and Data Control:

Responsible Manager: Jim Michael

The Data Control staff are responsible for scheduling processes that run in our PeopleSoft environment and for the management of storage media used for offsite backup and disaster recovery.

Systems is responsible for the server environment supporting central campus services including calendaring, email, web-servers, network infrastructure services, and the campus portal. This environment includes the hardware, operating systems and storage systems associated with these servers.

In addition to supporting the server environment, the Systems staff is directly responsible for supporting the services provided to the campus for calendaring, email, and web-servers. They are also tasked with supporting aspects of the network infrastructure services including anti-virus, DNS and DHCP.