California State University, Fresno

Social Research Laboratory

Edward Nelson, Director

February, 2003

 

Student Technology Surveys Conducted in

Spring 1998, Fall 2000, and Fall 2002

 [Link to REPORT]

 Table 1.  Percent of all classes taken at Fresno State using computers. (2000, 2002)

 

Using computers:

Less than 25% of all classes

75% or more of all classes

 

2000

2002

2000

2002

Students using computers in classroom

78%

82%

5%

5%

Students using computers outside classroom

14%

15%

61%

66%

Students using e-mail

 

57%

50%

13%

23%

Students using the Internet

 

38%

29%

25%

36%

Classes with Web pages with most of material for class

76%

74%

5%

4%

Students searching electronic databases at Library

61%

55%

13%

15%

Non-lab classes in which professor used computer for classroom presentation

79%

76%

3%

3%

Students using computer for classroom presentation

NA

85%

NA

2%

 

 


 

Table 2.  Number of classes taken at Fresno State that

have used BlackBoard. (2002)

 

Number of classes taken that have used Blackboard

2002

0

29%

1

30%

2

17%

3

9%

4

5%

5

4%

6

1%

7

1%

8

2%

9 or  more

2%

 

 

Table 3.  Number of classes taken at Fresno State that

were entirely online (includes only the students that have

taken at least one course that used BlackBoard). (2002)

 

Number of classes taken that were entirely online

2002

0

90%

1

8%

2

2%

3

<1%

4

<1%

 

 

Table 4.  How often access courses through BlackBoard

(includes only the students that have used BlackBoard). 

(2002)

 

How often access courses through Blackboard

2002

Never

4%

Few times a semester

20%

Once a week

47%

Once a day

26%

Few times a day

2%

 


 

Table 5.  Where access BlackBoard most frequently

(includes only the students that have used BlackBoard). 

(2002)

 

Where access Blackboard most frequently

2002

On campus

23%

Dorm

4%

Home

70%

Work

1%

Someplace else

1%

 

 

Table 6.  Would you take a BlackBoard course again

(includes only the students that have used BlackBoard)?

(2002)

 

Would you take a BlackBoard course again

2002

Yes

87%

No

13%

 

 

Table 7.  Taken any BlackBoard orientations offered by

Digital Campus.  (2002)

 

Taken any BlackBoard orientations offered by Digital Campus

2002

Yes

6%

No

94%

 

 

Table 8.  Satisfaction with BlackBoard orientations offered

by Digital Campus (includes only students taking BlackBoard

orientations).  (2002)

 

Satisfaction with BlackBoard orientations

2002

Very satisfied

57%

Somewhat satisfied

43%

Somewhat dissatisfied

0%

Very dissatisfied

0%

 

 


 

Table 9.  Percent saying that training would be very effective in

learning computer skills. (1998, 2000, 2002)

 

Type of training

1998

2000

2002

Attending non-credit workshops

34%

39%

33%

Reading written materials

22%

21%

21%

Obtaining help from employees at student labs

51%

58%

61%

Using self-paced tutoring software

28%

31%

NA

Taking classes offered by different departments

46%

54%

47%

Viewing videos

NA

18%

NA

 

 

Table 10.  Satisfaction with computer training workshops offered by library (includes only the students who have taken these workshops).  (2000, 2002)

 

Satisfaction

2000

2002

Very satisfied

55%

64%

Somewhat satisfied

41%

35%

Somewhat dissatisfied

3%

1%

Very dissatisfied

1%

0%

Percent of students taking workshops

26%

20%

 

 

Table 11.  Would like the university to provide no-cost, two-hour workshops to train students in the following areas.  (1998, 2000, 2002)

.

 

1998

2000

2002

Operating systems

73%

70%

47%

Word processing

62%

66%

47%

Spreadsheets

71%

77%

65%

Databases

75%

72%

62%

E-mail

58%

54%

31%

Internet

71%

64%

41%

Presentation

78%

84%

74%

Statistical  software

59%

63%

58%

Web page editors

NA

68%

67%

Video editing software

NA

62%

64%

Graphics software

NA

68%

71%

 

 


 

Table 12.  How much experience students think they have

with computers. (1998, 2000, 2002)

 

Experience

1998

2000

2002

Great deal

11%

19%

26%

Considerable

57%

58%

57%

Little

30%

23%

16%

None

2%

<1%

<1%

 

 

Table 13.  Use of computing facilities at CSUF.

(1998, 2000, 2002)

 

Computers at CSUF

1998

2000

2002

Have used

85%

78%

73%

Have not used

15%

22%

27%

 

 

Table 14.  Evaluation of computing facilities at CSUF (includes only the students who have used the computing facilities at CSUF). (1998, 2000, 2002)

 

Feel facilities are sufficient

1998

2000

2002

Number of computers on campus

43%

52%

44%

Number of printers on campus

36%

48%

50%

Number of hours that labs are open

56%

73%

70%

Hardware in labs on campus

64%

81%

81%

Software in labs on campus

70%

85%

82%

Number of hours of consulting assistance in labs

NA

68%

NA

Consultants in labs able to help with problems

NA

75%

NA

Availability of paper, toner, ribbons on campus

59%

78%

80%

 

 

Table 15.  Satisfaction with printing on campus

(2000, 2002)

 

Satisfaction

2000

2002

Very satisfied

27%

36%

Somewhat satisfied

41%

47%

Somewhat dissatisfied

19%

13%

Very dissatisfied

14%

4%

Note:  Question in 2000 referred to the new printing system on campus and included only the students who were aware of the new printing system.  Question in 2002 included all students.

 

 

Table 16.  Support for modest student fee for technology

if necessary to provide computing resources on campus. 

(2002)

 

Support for modest student fee for technology

2002

Very supportive

27%

Somewhat supportive

41%

Neither

15%

Somewhat opposed

8%

Very opposed

8%

 

 

Table 17.  Skill in using computer applications (includes

only the students who have used computer applications

like word processing, spreadsheets, databases, or

presentation software).  (2000, 2002)

 

Skill

2000

2002

None

1%

1%

Minimal

26%

22%

Good

60%

59%

Excellent

14%

18%

Percent using such apps

92%

97%

 

 

Table 18.  Skill using the Internet (includes only

the students who explored sites on the Internet). 

(2000, 2002)

 

Skill

2000

2002

None

0%

0%

Minimal

16%

10%

Good

60%

58%

Excellent

24%

32%

Percent using the Internet

94%

96%

 

 


 

Table 19.  Skill in using e-mail (includes only the

students who have used e-mail).  (2000, 2002)

 

Skill

2000

2002

None

1%

0%

Minimal

18%

4%

Good

50%

46%

Excellent

31%

50%

Percent using email

72%

57%

 

 

Table 20.  Skill in using statistical software (includes

only the students who have used statistical software).

(2000, 2002)

 

Skill

2000

2002

None

5%

2%

Minimal

57%

52%

Good

33%

38%

Excellent

6%

9%

Percent using statistical software

16%

14%

 

 

Table 21.  Usefulness of university’s main home

page (includes only the students who have visited

the home page).  (2000, 2002)

 

Usefulness

2000

2002

Very useful

52%

64%

Somewhat useful

44%

31%

Not very useful

4%

5%

Percent visiting the home page

86%

98%

 

 


 

Table 22.  Ease of using Fresno State portal to

register (includes only students using the portal

to register).  (2002)

 

Ease of use

2002

Very easy

61%

Fairly easy

25%

Somewhat difficult

8%

Very difficult

6%

Percent using portal to register

79%

 

 

Table 23.  Satisfaction with university’s help desk

(includes only the students who have used the help

desk).  (2000, 2002)

 

Satisfaction

2000

2002

Very satisfied

44%

58%

Somewhat satisfied

50%

32%

Somewhat dissatisfied

6%

7%

Very dissatisfied

1%

4%

Percent using help desk

33%

29%

 

 

Table 24.  Own or have access to computer outside of CSUF. 

(1998, 2000, 2002)

 

 

1998

2000

2002

Own computer

74%

88%

96%

Access to computer

15%

7%

2%

Neither own nor have access to computer

11%

5%

2%

 

 

Table 25.  Type of computer own/access: desktop/laptop

(includes only the students who own or have access to a

computer).  (1998, 2000, 2002)

 

 

1998

2000

2002

Desktop

91%

90%

80%

Laptop

9%

10%

20%

 

 


 

Table 26.  Type of computer own/access:  IBM/Mac/Other

(includes only the students who own or have access to a

computer).  (1998, 2000, 2002)

 

 

1998

2000

2002

IBM compatible

77%

75%

91%

Macintosh

17%

10%

7%

Other

7%

15%

2%

 

 

Table 27.  Processor for IBM users (includes only the students

who used IBM’s).  (1998, 2000, 2002)

 

Processor

2002

Pentium

14%

Pentium 2

15%

Pentium 3

25%

Pentium 4

30%

PC compatible non-Pentium

18%

 

 

Table 28.  Operating system for IBM users (includes only the students

who used IBM’s).  (1998, 2000, 2002)

 

Operating system

2002

Windows 3.x

0%

Windows 95/98/ME

45%

Windows NT

1%

Windows 2000

20%

Windows XP

34%

 

 

Table 29.  Model for Apple users (includes only the students who use

Apples).  (1998, 2000, 2002)

 

Model

2002

G4

40%

G3 or earlier

60%

 

 


 

Table 30.  Operating system for Apple users (includes only the students

who use Apples).  (1998, 2000, 2002)

 

Operating system

2002

OS 8 or earlier

19%

OS 9

52%

OS 10

30%

 

 

Table 31.  Capacity of hard drive (includes only the students who own

or have access to a computer).  (1998,2000, 2002)

 

Capacity

1998

2000

2002

Under 1 GB

39%

3%

10%

1 to 2 GB

32%

10%

10%

3 to 5 GB

19%

24%

8%

6+ GB

10%

63%

71%

 

 

Table 32.  Amount of RAM memory on computer (includes only the

students who own or have access to a computer).  Note:  A large number

of students did not know the capacity of their hard drive.  (2002)

 

RAM memory

2002

16MB

2%

32MB

12%

64MB

19%

128MB

17%

256MB or more

50%

 

 

Table 33.  CD-ROM drive (includes only the students who own or have

access to a computer). (1998,  2000, 2002)

 

CD-ROM Drive

1998

2000

2002

Has CD-ROM drive

87%

98%

99%

Does not have CD-ROM drive

13%

2%

1%

 

 


 

Table 34.  DVD drive (includes only the students who own or have access

to a computer).  (2000, 2002)

 

DVD Drive

2000

2002

Has DVD drive

27%

51%

Does not have DVD drive

73%

49%

 

 

Table 35.  CD or DVD burner (includes only the students who own or have

access to a computer).  (2002)

 

CD or DVD burner

2002

Has CD/DVD burner

60%

Does not have CD/DVD burner

40%

 

 

Table 36.  How connect to Internet (includes only the students who own or

have access to a computer).  (2000, 2002)

 

Connection

2000

2002

Modem

88%

73%

ISDN

1%

<1%

DSL

2%

11%

Cable

9%

16%

 

 

Table 37.  Satisfaction with CVIP (includes only the students who have a

CVIP account).  (1998, 2000, 2002)

 

Satisfaction

1998

2000

2002

Very satisfied

46%

46%

52%

Somewhat satisfied

44%

39%

43%

Somewhat dissatisfied

6%

12%

2%

Very dissatisfied

2%

2%

4%

Not sure

2%

2%

<1%

Percent with CVIP account

NA

NA

49%

 

 


 

Table 38.  Software on student’s computer (includes only the students

who own or have access to a computer).  (1998, 2000, 2002)

 

Software

1998

2000

2002

Word processing

95%

97%

96%

Spreadsheet

69%

85%

88%

Database

36%

58%

66%

Presentation

47%

60%

70%

E-mail

69%

73%

62%

Web browser

65%

90%

92%

Statistical

8%

10%

7%

Web design

NA

NA

27%

Graphics

NA

NA

49%

Video editing

NA

NA

NA

 

 

Table 39.  Likelihood of buying new computer in next twelve months. 

(1998, 2000, 2002)

 

 

1998

2000

2002

Very likely

21%

21%

21%

Somewhat likely

18%

11%

11%

Somewhat unlikely

15%

12%

11%

Very unlikely

46%

56%

57%

Not sure

<1%

<1%

<1%

 

 

Table 40.  Buy desktop or laptop (includes only the students very or

somewhat likely to purchase a new computer).  (1998, 2000, 2002)

 

 

1998

2000

2002

Desktop

72%

58%

56%

Laptop

16%

27%

33%

Not sure

12%

15%

11%

 

 

Table 41.  Buy IBM or Macintosh (includes only the students very

or somewhat likely to purchase a new computer).  (1998, 2000, 2002)

 

 

1998

2000

2002

IBM

63%

68%

76%

Macintosh

12%

9%

5%

Not sure

25%

23%

17%

 

 

Table 42.  Useful to obtain financing through the university for

purchase (includes only the students very or somewhat likely to

purchase a new computer).  (1998, 2000, 2002)

 

 

1998

2000

2002

Yes

66%

66%

63%

No

28%

29%

37%

Not sure

6%

5%

<1%

 

 

Table 43.  Interested in leasing a computer through the university rather than purchasing.  (1998, 2000, 2002)

 

 

1998

2000

2002

Yes

34%

27%

26%

No

60%

68%

75%

Not sure

6%

5%

<1%

 

 

Table 44.  Aware of and use of special pricing on computers and printers

offered through the university.  (2002)

 

Special pricing on computers and printers

2002

Aware of special pricing

36%

Made purchase using special pricing

3%

 

 

Table 45.  Aware of and use of special pricing on Microsoft Office and

XP offered through the university.  (2002)

 

Special pricing on Microsoft Office and XP

2002

Aware of special pricing

45%

Made purchase using special pricing

17%

 

 

Table 46.  Gender

 

 

1998

2000

2002

Male

44%

42%

41%

Female

56%

58%

59%

 

 


 

Table 47.  Level

 

 

1998

2000

2002

Freshman

20%

19%

25%

Sophomore

11%

11%

10%

Junior

21%

23%

20%

Senior

30%

27%

27%

Graduate

18%

20%

19%

 

 

Note:  Data for 1998 and 2002 were weighted by class and gender.  Data for 2000 correctly represented class and gender and were, therefore, not weighted.