California State University, Fresno
Social Research Laboratory
Edward Nelson, Director
February, 2003
Student Technology Surveys Conducted in
Table 1. Percent of all classes taken at Fresno State using computers. (2000, 2002)
|
Using computers: |
Less than 25% of all classes |
75% or more of all classes |
||
|
|
2000 |
2002 |
2000 |
2002 |
|
Students using computers in classroom |
78% |
82% |
5% |
5% |
|
Students using computers outside classroom |
14% |
15% |
61% |
66% |
|
Students using e-mail
|
57% |
50% |
13% |
23% |
|
Students using the Internet
|
38% |
29% |
25% |
36% |
|
Classes with Web pages with most of material for class |
76% |
74% |
5% |
4% |
|
Students searching electronic databases at Library |
61% |
55% |
13% |
15% |
|
Non-lab classes in which professor used computer for classroom presentation |
79% |
76% |
3% |
3% |
|
Students using computer for classroom presentation |
NA |
85% |
NA |
2% |
Table 2. Number of classes taken at Fresno State that
have used BlackBoard. (2002)
|
Number of classes taken that have used Blackboard |
2002 |
|
0 |
29% |
|
1 |
30% |
|
2 |
17% |
|
3 |
9% |
|
4 |
5% |
|
5 |
4% |
|
6 |
1% |
|
7 |
1% |
|
8 |
2% |
|
9 or more |
2% |
Table 3. Number of classes taken at Fresno State that
were entirely online (includes only the students that have
taken at least one course that used BlackBoard). (2002)
|
Number of classes taken that were entirely online |
2002 |
|
0 |
90% |
|
1 |
8% |
|
2 |
2% |
|
3 |
<1% |
|
4 |
<1% |
Table 4. How often access courses through BlackBoard
(includes only the students that have used BlackBoard).
(2002)
|
How often access courses through Blackboard |
2002 |
|
Never |
4% |
|
Few times a semester |
20% |
|
Once a week |
47% |
|
Once a day |
26% |
|
Few times a day |
2% |
Table 5. Where access BlackBoard most frequently
(includes only the students that have used BlackBoard).
(2002)
|
Where access Blackboard most frequently |
2002 |
|
On campus |
23% |
|
Dorm |
4% |
|
Home |
70% |
|
Work |
1% |
|
Someplace else |
1% |
Table 6. Would you take a BlackBoard course again
(includes only the students that have used BlackBoard)?
(2002)
|
Would you take a BlackBoard course again |
2002 |
|
Yes |
87% |
|
No |
13% |
Table 7. Taken any BlackBoard orientations offered by
Digital Campus. (2002)
|
Taken any BlackBoard orientations offered by Digital Campus |
2002 |
|
Yes |
6% |
|
No |
94% |
Table 8. Satisfaction with BlackBoard orientations offered
by Digital Campus (includes only students taking BlackBoard
orientations). (2002)
|
Satisfaction with BlackBoard orientations |
2002 |
|
Very satisfied |
57% |
|
Somewhat satisfied |
43% |
|
Somewhat dissatisfied |
0% |
|
Very dissatisfied |
0% |
Table 9. Percent saying that training would be very effective in
learning computer skills. (1998, 2000, 2002)
|
Type of training |
1998 |
2000 |
2002 |
|
Attending non-credit workshops |
34% |
39% |
33% |
|
Reading written materials |
22% |
21% |
21% |
|
Obtaining help from employees at student labs |
51% |
58% |
61% |
|
Using self-paced tutoring software |
28% |
31% |
NA |
|
Taking classes offered by different departments |
46% |
54% |
47% |
|
Viewing videos |
NA |
18% |
NA |
Table 10. Satisfaction with computer training workshops offered by library (includes only the students who have taken these workshops). (2000, 2002)
|
Satisfaction |
2000 |
2002 |
|
Very satisfied |
55% |
64% |
|
Somewhat satisfied |
41% |
35% |
|
Somewhat dissatisfied |
3% |
1% |
|
Very dissatisfied |
1% |
0% |
|
Percent of students taking workshops |
26% |
20% |
Table 11. Would like the university to provide no-cost, two-hour workshops to train students in the following areas. (1998, 2000, 2002)
.
|
|
1998 |
2000 |
2002 |
|
Operating systems |
73% |
70% |
47% |
|
Word processing |
62% |
66% |
47% |
|
Spreadsheets |
71% |
77% |
65% |
|
Databases |
75% |
72% |
62% |
|
|
58% |
54% |
31% |
|
Internet |
71% |
64% |
41% |
|
Presentation |
78% |
84% |
74% |
|
Statistical software |
59% |
63% |
58% |
|
Web page editors |
NA |
68% |
67% |
|
Video editing software |
NA |
62% |
64% |
|
Graphics software |
NA |
68% |
71% |
Table 12. How much experience students think they have
with computers. (1998, 2000, 2002)
|
Experience |
1998 |
2000 |
2002 |
|
Great deal |
11% |
19% |
26% |
|
Considerable |
57% |
58% |
57% |
|
Little |
30% |
23% |
16% |
|
None |
2% |
<1% |
<1% |
Table 13. Use of computing facilities at CSUF.
(1998, 2000, 2002)
|
Computers at CSUF |
1998 |
2000 |
2002 |
|
Have used |
85% |
78% |
73% |
|
Have not used |
15% |
22% |
27% |
Table 14. Evaluation of computing facilities at CSUF (includes only the students who have used the computing facilities at CSUF). (1998, 2000, 2002)
|
Feel facilities are sufficient |
1998 |
2000 |
2002 |
|
Number of computers on campus |
43% |
52% |
44% |
|
Number of printers on campus |
36% |
48% |
50% |
|
Number of hours that labs are open |
56% |
73% |
70% |
|
Hardware in labs on campus |
64% |
81% |
81% |
|
Software in labs on campus |
70% |
85% |
82% |
|
Number of hours of consulting assistance in labs |
NA |
68% |
NA |
|
Consultants in labs able to help with problems |
NA |
75% |
NA |
|
Availability of paper, toner, ribbons on campus |
59% |
78% |
80% |
Table 15. Satisfaction with printing on campus
(2000, 2002)
|
Satisfaction |
2000 |
2002 |
|
Very satisfied |
27% |
36% |
|
Somewhat satisfied |
41% |
47% |
|
Somewhat dissatisfied |
19% |
13% |
|
Very dissatisfied |
14% |
4% |
Note: Question in 2000 referred to the new printing system on campus and included only the students who were aware of the new printing system. Question in 2002 included all students.
Table 16. Support for modest student fee for technology
if necessary to provide computing resources on campus.
(2002)
|
Support for modest student fee for technology |
2002 |
|
Very supportive |
27% |
|
Somewhat supportive |
41% |
|
Neither |
15% |
|
Somewhat opposed |
8% |
|
Very opposed |
8% |
Table 17. Skill in using computer applications (includes
only the students who have used computer applications
like word processing, spreadsheets, databases, or
presentation software). (2000, 2002)
|
Skill |
2000 |
2002 |
|
None |
1% |
1% |
|
Minimal |
26% |
22% |
|
Good |
60% |
59% |
|
Excellent |
14% |
18% |
|
Percent using such apps |
92% |
97% |
Table 18. Skill using the Internet (includes only
the students who explored sites on the Internet).
(2000, 2002)
|
Skill |
2000 |
2002 |
|
None |
0% |
0% |
|
Minimal |
16% |
10% |
|
Good |
60% |
58% |
|
Excellent |
24% |
32% |
|
Percent using the Internet |
94% |
96% |
Table 19. Skill in using e-mail (includes only the
students who have used e-mail). (2000, 2002)
|
Skill |
2000 |
2002 |
|
None |
1% |
0% |
|
Minimal |
18% |
4% |
|
Good |
50% |
46% |
|
Excellent |
31% |
50% |
|
Percent using email |
72% |
57% |
Table 20. Skill in using statistical software (includes
only the students who have used statistical software).
(2000, 2002)
|
Skill |
2000 |
2002 |
|
None |
5% |
2% |
|
Minimal |
57% |
52% |
|
Good |
33% |
38% |
|
Excellent |
6% |
9% |
|
Percent using statistical software |
16% |
14% |
Table 21. Usefulness of university’s main home
page (includes only the students who have visited
the home page). (2000, 2002)
|
Usefulness |
2000 |
2002 |
|
Very useful |
52% |
64% |
|
Somewhat useful |
44% |
31% |
|
Not very useful |
4% |
5% |
|
Percent visiting the home page |
86% |
98% |
Table 22. Ease of using Fresno State portal to
register (includes only students using the portal
to register). (2002)
|
Ease of use |
2002 |
|
Very easy |
61% |
|
Fairly easy |
25% |
|
Somewhat difficult |
8% |
|
Very difficult |
6% |
|
Percent using portal to register |
79% |
Table 23. Satisfaction with university’s help desk
(includes only the students who have used the help
desk). (2000, 2002)
|
Satisfaction |
2000 |
2002 |
|
Very satisfied |
44% |
58% |
|
Somewhat satisfied |
50% |
32% |
|
Somewhat dissatisfied |
6% |
7% |
|
Very dissatisfied |
1% |
4% |
|
Percent using help desk |
33% |
29% |
Table 24. Own or have access to computer outside of CSUF.
(1998, 2000, 2002)
|
|
1998 |
2000 |
2002 |
|
Own computer |
74% |
88% |
96% |
|
Access to computer |
15% |
7% |
2% |
|
Neither own nor have access to computer |
11% |
5% |
2% |
Table 25. Type of computer own/access: desktop/laptop
(includes only the students who own or have access to a
computer). (1998, 2000, 2002)
|
|
1998 |
2000 |
2002 |
|
Desktop |
91% |
90% |
80% |
|
Laptop |
9% |
10% |
20% |
Table 26. Type of computer own/access: IBM/Mac/Other
(includes only the students who own or have access to a
computer). (1998, 2000, 2002)
|
|
1998 |
2000 |
2002 |
|
IBM compatible |
77% |
75% |
91% |
|
Macintosh |
17% |
10% |
7% |
|
Other |
7% |
15% |
2% |
Table 27. Processor for IBM users (includes only the students
who used IBM’s). (1998, 2000, 2002)
|
Processor |
2002 |
|
Pentium |
14% |
|
Pentium 2 |
15% |
|
Pentium 3 |
25% |
|
Pentium 4 |
30% |
|
PC compatible non-Pentium |
18% |
Table 28. Operating system for IBM users (includes only the students
who used IBM’s). (1998, 2000, 2002)
|
Operating system |
2002 |
|
Windows 3.x |
0% |
|
Windows 95/98/ME |
45% |
|
Windows NT |
1% |
|
Windows 2000 |
20% |
|
Windows XP |
34% |
Table 29. Model for Apple users (includes only the students who use
Apples). (1998, 2000, 2002)
|
Model |
2002 |
|
G4 |
40% |
|
G3 or earlier |
60% |
Table 30. Operating system for Apple users (includes only the students
who use Apples). (1998, 2000, 2002)
|
Operating system |
2002 |
|
OS 8 or earlier |
19% |
|
OS 9 |
52% |
|
OS 10 |
30% |
Table 31. Capacity of hard drive (includes only the students who own
or have access to a computer). (1998,2000, 2002)
|
Capacity |
1998 |
2000 |
2002 |
|
Under 1 GB |
39% |
3% |
10% |
|
1 to 2 GB |
32% |
10% |
10% |
|
3 to 5 GB |
19% |
24% |
8% |
|
6+ GB |
10% |
63% |
71% |
Table 32. Amount of RAM memory on computer (includes only the
students who own or have access to a computer). Note: A large number
of students did not know the capacity of their hard drive. (2002)
|
RAM memory |
2002 |
|
16MB |
2% |
|
32MB |
12% |
|
64MB |
19% |
|
128MB |
17% |
|
256MB or more |
50% |
Table 33. CD-ROM drive (includes only the students who own or have
access to a computer). (1998, 2000, 2002)
|
CD-ROM Drive |
1998 |
2000 |
2002 |
|
Has CD-ROM drive |
87% |
98% |
99% |
|
Does not have CD-ROM drive |
13% |
2% |
1% |
Table 34. DVD drive (includes only the students who own or have access
to a computer). (2000, 2002)
|
DVD Drive |
2000 |
2002 |
|
Has DVD drive |
27% |
51% |
|
Does not have DVD drive |
73% |
49% |
Table 35. CD or DVD burner (includes only the students who own or have
access to a computer). (2002)
|
CD or DVD burner |
2002 |
|
Has CD/DVD burner |
60% |
|
Does not have CD/DVD burner |
40% |
Table 36. How connect to Internet (includes only the students who own or
have access to a computer). (2000, 2002)
|
Connection |
2000 |
2002 |
|
Modem |
88% |
73% |
|
ISDN |
1% |
<1% |
|
DSL |
2% |
11% |
|
Cable |
9% |
16% |
Table 37. Satisfaction with CVIP (includes only the students who have a
CVIP account). (1998, 2000, 2002)
|
Satisfaction |
1998 |
2000 |
2002 |
|
Very satisfied |
46% |
46% |
52% |
|
Somewhat satisfied |
44% |
39% |
43% |
|
Somewhat dissatisfied |
6% |
12% |
2% |
|
Very dissatisfied |
2% |
2% |
4% |
|
Not sure |
2% |
2% |
<1% |
|
Percent with CVIP account |
NA |
NA |
49% |
Table 38. Software on student’s computer (includes only the students
who own or have access to a computer). (1998, 2000, 2002)
|
Software |
1998 |
2000 |
2002 |
|
Word processing |
95% |
97% |
96% |
|
Spreadsheet |
69% |
85% |
88% |
|
Database |
36% |
58% |
66% |
|
Presentation |
47% |
60% |
70% |
|
|
69% |
73% |
62% |
|
Web browser |
65% |
90% |
92% |
|
Statistical |
8% |
10% |
7% |
|
Web design |
NA |
NA |
27% |
|
Graphics |
NA |
NA |
49% |
|
Video editing |
NA |
NA |
NA |
Table 39. Likelihood of buying new computer in next twelve months.
(1998, 2000, 2002)
|
|
1998 |
2000 |
2002 |
|
Very likely |
21% |
21% |
21% |
|
Somewhat likely |
18% |
11% |
11% |
|
Somewhat unlikely |
15% |
12% |
11% |
|
Very unlikely |
46% |
56% |
57% |
|
Not sure |
<1% |
<1% |
<1% |
Table 40. Buy desktop or laptop (includes only the students very or
somewhat likely to purchase a new computer). (1998, 2000, 2002)
|
|
1998 |
2000 |
2002 |
|
Desktop |
72% |
58% |
56% |
|
Laptop |
16% |
27% |
33% |
|
Not sure |
12% |
15% |
11% |
Table 41. Buy IBM or Macintosh (includes only the students very
or somewhat likely to purchase a new computer). (1998, 2000, 2002)
|
|
1998 |
2000 |
2002 |
|
IBM |
63% |
68% |
76% |
|
Macintosh |
12% |
9% |
5% |
|
Not sure |
25% |
23% |
17% |
Table 42. Useful to obtain financing through the university for
purchase (includes only the students very or somewhat likely to
purchase a new computer). (1998, 2000, 2002)
|
|
1998 |
2000 |
2002 |
|
Yes |
66% |
66% |
63% |
|
No |
28% |
29% |
37% |
|
Not sure |
6% |
5% |
<1% |
Table 43. Interested in leasing a computer through the university rather than purchasing. (1998, 2000, 2002)
|
|
1998 |
2000 |
2002 |
|
Yes |
34% |
27% |
26% |
|
No |
60% |
68% |
75% |
|
Not sure |
6% |
5% |
<1% |
Table 44. Aware of and use of special pricing on computers and printers
offered through the university. (2002)
|
Special pricing on computers and printers |
2002 |
|
Aware of special pricing |
36% |
|
Made purchase using special pricing |
3% |
XP offered through the university. (2002)
|
Special pricing on Microsoft Office and XP |
2002 |
|
Aware of special pricing |
45% |
|
Made purchase using special pricing |
17% |
|
|
1998 |
2000 |
2002 |
|
Male |
44% |
42% |
41% |
|
Female |
56% |
58% |
59% |
|
|
1998 |
2000 |
2002 |
|
Freshman |
20% |
19% |
25% |
|
Sophomore |
11% |
11% |
10% |
|
Junior |
21% |
23% |
20% |
|
Senior |
30% |
27% |
27% |
|
Graduate |
18% |
20% |
19% |
Note: Data for 1998 and 2002 were weighted by class and gender. Data for 2000 correctly represented class and gender and were, therefore, not weighted.