Are your products new or factory reconditioned?
If the item is factory reconditioned you will see (R) next to the model number. If there is no (R) next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come ith 90 days manufacturer's warranty. The warranty is serviced direct.
How long does it take to process and ship orders?
All orders are processed and shipped within 1 to 2 business days.
Which shipping method do you offer?
FedEx Ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day Air are the available shipping options. UPS is used to ship orders to PO Boxes only.
What is the delivery time for orders?
The delivery time depends on the shipping method selected and your destination.
What is your return policy?
We guarantee against manufacturers' defects for 30 days from the date of the delivery. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. If you receive a dead on arrival cell phone, return it within 7 business of the receipt of the merchandise. This type of return may come back only for exchange without exception.
Items may be returned only with prior authorization.
What payment method do you accept?
We accept all major credit cards, such as: Visa, MasterCard, American Express,Discover and also Pay Pal Debit Card.
What does "Unlocked" mean when shown in the description of some telephones.
Unlocked means that these are GSM Phones and will work with GSM Service Providers such as AT&T, T-Mobile,Sprint, Northwestern Bell and othe major Service Providers. Call and ask your Telephone Service Provider to see if they service GSM Phones.
