Support Services
The ITS Department provides three primary levels of support to the campus community and CVIP customers.
Self Help Support:
Self help support can be found at our Help Center. At this site, users can find an extensive list of knowledge based articles, a list of current issues, and the ability to submit work orders directly into our call tracking system. This support service is available to all users.
Help Desk Support:
The Help Desk is open from 7:00am to 10:00pm, 7 days a week for telephone support. Help Desk walk-in hours are 8:00am to 5:00pm, Monday through Friday in the McKee/Fisk building room 150. The Help Desk can assist in technical troubleshooting of all supported software, hardware, and telephone issues. The Help Desk can also facilitate work requests for other groups within the ITS department and on campus. This service is available to all users.
Desktop Support Services:
Desktop support services provides a higher level of technical support including on-site technical assistance and troubleshooting. to users. This service is only available for on campus users, in ITS supported areas.
