Frequently Asked Questions (FAQ)
Table of Contents
- Due dates and late policy questions
- Group Assignment questions
- Turnitin.com questions
- Email questions
- Feedback and general submission questions
- Research Units questions
- Experiment Participation System questions
- Grading questions
Frequently Asked Questions
Due dates and late policy questions
- What is the policy on late submissions?
- What should I do if I need an extension on an assignment?
- What should I do if I know in advance that I will not be able to turn in an assignment on the due date?
- When can I expect my graded rough draft back?
- I haven't heard anything about my group assignment! What should I do?
Group Assignment questions
- How do I know the group to which I am assigned?
- I don't like my group assignment. Can I switch to another group?
- My friend and I want to switch our group assignments. Can we do that?
- I haven't heard anything about my group assignment! What should I do?
- Does my Group Assignment mean I have to meet and collaborate with other students in the class?
- I switched the section of PSYCH10 in which I am enrolled. Will my Group Assignment change?
Turnitin.com questions
- I just got my confirmation email from turnitin.com. Now what do I do?
- I want to use a different email address to log in to turnitin.com. Can I do that?
- Where can I find tutorials on using turnitin.com?
- How do I set up a student profile in Turnitin.com?
- How do I submit a paper in Turnitin.com?
- I don't have a password for Turnitin.com! Where can I get one?
- I forgot my password for Turnitin.com! What should I do?
- My temporary password doesn't work! What should I do?
- The site says my instructor is "Reader, P.", but that's not my PSYCH 10 instructor! What should I do?
- I never received a temporary password from Turnitin after I received my Group Assignment. What's wrong?
Email questions
- I don't have a csufresno.edu email account yet. What should I do to get one?
- I forgot my csufresno.edu email account username. Where can I find that information?
- I forgot my csufresno.edu email account password. Where can I look it up?
- How do I check my csufresno.edu email account?
- How do I download an attachment from my csufresno.edu email account?
- My email account is "over quota". What does that mean and what should I do about it?
Feedback and general submission questions
- How do I see the comments the Readers made on my rough draft?
- Should I use external sources in my paper?
- How should I cite external sources if I use them?
- How many external sources do I need in my paper?
- I've already taken this class and am taking it again. Can I submit the papers I used last time, or do I need to submit entirely new ones?
Research Units questions
- What's the deal with the "OPTIONAL Research Critique" I can see in my Assignment List?
- How many Research Units do I need to acquire?
- How do I obtain a Research Unit by participating in an experiment?
- How do I obtain a Research Unit by writing a paper?
- Why did I receive a negative Research Unit credit?
Experiment Participation System (EPS) questions
- I can't remember my password in EPS! What should I do?
- I can't remember my username in EPS! What should I do?
- How do I register myself in the EPS system?
- How do I sign up for experiments?
- I can't see any experiments to sign up for! Is there something wrong?
- Why does my Credit Balance show a Penalty credit?
- When I try to register my name, EPS says my student ID has already been used! But I can't sign up for any experiments. What's wrong?
- How do I associate my name with a section of PSYCH10?
Grading questions
- What is a Hypothetical Grade?
- I don't like the grade I received on my Final Revision. How do I contest it?
- I don't understand why I received the grade I received. Who can I contact for more information?
What is the policy on late submissions?
Assignments are due at 11:59 p.m. PST on the dates listed on the Due Dates page. The maximum grade you can obtain on an assignment will decrease by 15% every 24 hours thereafter. In other words, if you turn in your assignment some time between 11:59 p.m. on the due date and 11:59 p.m. on the following day, the maximum grade for the assignment that you can get is 85%. If the assignment is two days late, the maximum score is 70%. If the assignment is three days late, the maximum score is 55%. NO CREDIT OR FEEDBACK WILL BE GIVEN FOR ASSIGNMENTS TURNED IN MORE THAN THREE DAYS LATE.
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What should I do if I need an extension on an assignment?
NO EXTENSIONS WILL BE GRANTED ON ANY ASSIGNMENTS UNDER ANY CIRCUMSTANCES. Due to the volume of papers that need to be graded, and due to the strict timeline for grading those papers, we cannot allow papers to be turned in late.
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What should I do if I know in advance that I will not be able to turn in an assignment on the due date?
You may submit your assignment early on turnitin.com. Submissions after the due date lose credit at 15% per day.
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When can I expect my graded Rough Draft back?
In general, you can expect the graded rough draft of any assignment to be returned to you in one week. Because all the due dates for all the assignments are on Mondays, this means you can expect your rough draft back on the Monday following its due date.
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How do I know the group to which I am assigned?
Group assignments are made at the beginning of the semester by lottery. You will be notified of your group assignment in the first week of the semester.
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I don't like my group assignment. Can I switch to another group?
Unfortunately, it is not possible to switch your group assignment at any time during the semester. There are no exceptions to this policy.
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My friend and I want to switch our group assignments. Can we do that?
Unfortunately, it is not possible to switch your group assignment at any time during the semester. There are no exceptions to this policy.
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I just got my confirmation email from turnitin.com. Now what do I do?
If you already have an account at turnitin.com using your csufresno.edu email address, then your existing account will automatically be used. You can login using your email address and existing password.
If you do not already have an account at turnitin.com using your csufresno.edu email address, then you will receive a temporary password in your confirmation email. The confirmation will contain instructions for changing the temporary password. You should change the temporary password as soon as possible.
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I want to use a different email address to log in to turnitin.com. Can I do that?
Unfortunately, it is not possible for you to use a different email address for logging in to turnitin.com. However, you can set up your csufresno email account to forward email to your preferred email account. To do this, log in to your csufresno.edu account, then click on the Options tab. Then click on "Settings" at the right of your screen. At the bottom of the screen you will see an area for you to add email addresses to which will be forwarded all emails sent to your csufresno.edu account.
If you have problems or questions, you can contact the help desk at (559) 278-7000 or help@csufresno.edu
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I don't have a csufresno.edu email account yet. What should I do to get one?
First, check with the Help Center. In most cases, you will already have an account, because all incoming students are automatically assigned a csufresno.edu account when they enroll. Make sure that you don't already have a csufresno.edu account before you sign up. If you don't have an existing account, the Help Center will assist you in creating an account. You can also contact the Help Center at (559) 278-7000 or help@csufresno.edu .
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I forgot my csufresno.edu email account username. Where can I find that information?
Click on this link and follow the instructions.
If you have problems or questions, you can contact the help desk at (559) 278-7000 or help@csufresno.edu
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I forgot my csufresno.edu email account password. Where can I look it up?
Click on this link and follow the instructions.
If you have problems or questions, you can contact the help desk at (559) 278-7000 or help@csufresno.edu
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How do I check my csufresno.edu email account?
Click on this link and follow the instructions.
If you have other problems or questions, you can contact the help desk at (559) 278-7000 or help@csufresno.edu
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How do I download an attachment from my csufresno.edu email account?
When you get a message with an attachment, you will see a small paperclip icon next to the message in your Inbox. Open the email, and you will see the filename of the attachment underneath the Subject line of the message header. Click on the filename. You will see a dialog asking you if you want to save or open the attachment. It is recommended that you save the attachment to your hard drive, although you may choose to open it if you desire.
If you have other problems or questions, you can contact the help desk at (559) 278-7000 or help@csufresno.edu.
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Where can I find tutorials on using turnitin.com?
The Academic Innovation Center (AIC) has a number of student tutorials located here (select Turnitin from the drop down menu on the right of the screen, then click "View Tutorials").
The turnitin.com site also has a number of tutorials here.
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How do I see the comments the Readers have made on my rough draft?
The comments will appear in the right-hand margin of your returned Rough Draft, which will be sent to you in PDF format. You can read PDF format by using the free downloadable Acrobat Reader. If you don't have Acrobat Reader, please click on the button below and follow the instructions for downloading it. It is free, so do not pay any money to download it!
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What's the deal with the "OPTIONAL Research Critique" I can see in my Assignment List?
This is one of the methods that you can use for getting one or more of your research units. Click here for details on the methods by which you can obtain research units.
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How many Research Units do I need to acquire?
You need to acquire five Research Units over the course of the semester. See here for details on acquiring Research Units.
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How do I obtain a Research Unit by participating in an experiment?
Follow the procedure outlined here.
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How do I obtain a Research Unit by writing a paper?
Follow the procedure outlined here.
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How do I set up a student profile in Turnitin.com?
There is an excellent tutorial here.
If you have other problems or questions, you can contact the help desk at (559) 278-7000 or help@csufresno.edu.
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How do I submit a paper in Turnitin.com?
There is an excellent tutorial here. You can also click on the "How to Turnitin" button at the left, or you can click here.
If you have other problems or questions, you can contact the help desk at (559) 278-7000 or help@csufresno.edu.
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I haven't heard anything about my group assignment! What should I do?
There are a number of reasons you might not have heard from us yet. Please check the following list to see if any of these situations apply to you:
- Did you register for the class recently? We update the rosters once a week, so you may not be in the system yet. Generally, we update the rosters every Friday for the first few weeks of the semester, so check your email again on a Saturday or Sunday.
- Is your email account full? Many times, if you haven't checked your csufresno.edu email account in a while, we can't send email messages to your account, because it is full. Please check your account and make sure that it can receive messages. See this question for more information on clearing your inbox.
- Are you registered for the class? Make sure that you are enrolled in the class by checking your class schedule at my.csufresno.edu. If you are not registered, make sure you register as soon as possible.
- Does your email account have spam filtering? It is possible that the emails sent to your account were filtered by a spam filter. If this is the case, you'll need to look into allowing emails from the psy10reader@cvip.net address to pass through. See the instructions for your spam filter or email provider for details on how to do this.
If you've checked all these questions and you still have not received an email from us within one week of registering for the class (or within one week of the first day of class), write us an email at psy10reader@cvip.net to let us know. Please include your name, section number for PSYCH 10, and the date you registered for the class.
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My email account is "over quota". What does that mean and what should I do about it?
When your email account is over quota, it means that your stored messages are taking up too much space in your email account, and you can not receive any additional emails, because there is no room. The help desk website has helpful information for you concerning cleaning out your account and freeing up space. You can also contact the help desk at (559) 278-7000 or help@csufresno.edu
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Should I use external sources in my paper?
You are not required to use external sources in your paper. However, if you do use them, you should cite them correctly using APA style. See the Turnitin.com website for guidelines and resources for properly citing additional sources in your paper.
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How should I cite external sources if I use them?
See the Turnitin.com website for guidelines and resources for properly citing additional sources in your paper.
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How many external sources do I need in my paper?
You are not required to have any external sources in your paper. However, if you do use them, you should cite them correctly. See the Turnitin.com website for guidelines and resources for properly citing additional sources in your paper.
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I don't have a password for Turnitin.com! Where can I get one?
If you are unable to find the temporary password that was sent to you, try using the "password help" link which is at the top right corner of the www.turnitin.com website. Using this link will send another temporary password to you.
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I forgot my password for Turnitin.com! What should I do?
If you are unable to remember the temporary password that was sent to you, try using the "password help" link which is at the top right corner of the www.turnitin.com website. Using this link will send another temporary password to you.
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My temporary password on Turnitin doesn't work! What should I do?
If you can't get the temporary password that was sent to you to work, try copying and pasting it from the email that was sent to you. Also, make sure that you're not putting a 'zero' in your temporary password where there is supposed to be an "Oh", and vice versa. Finally, sometimes the number one ("1") looks a LOT like a lower-case letter 'el' ("l"). Try switching them around in the password you're using.
If all else fails, try using the "password help" link which is at the top right corner of the www.turnitin.com website. Using this link will send another temporary password to you.
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Why did I receive a negative Research Unit credit?
You received a negative Research Unit credit because you signed up to participate in an experiment but did not show up for your appointment. This means that you need to complete an additional Research Unit credit to make up for your missed appointment. See here for more details on Research Units.
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What is a Hypothetical Grade?
The specific comments on your Rough Draft will also be accompanied by general comments and a Hypothetical Grade. The Hypothetical Grade you receive on your Rough Draft does not count toward your Overall Writing Assignment Grade! The Hypothetical Grade indicates the grade you would get for the Paper if it were the Final Revision. Keep in mind, however, that you will not receive a Paper Grade if you do not submit a Rough Draft for those Papers that require one.
Click on here to see more information about grading.
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I don't like the grade I received on my Final Revision. How do I contest it?
All grade inquiries must be made in person with a PSYCH10 Reader. You can contact us by following the procedures outlined here. Please note, however, that unless we have made an arithmetical error, it is unlikely that your grade will be changed.
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I don't understand why I received the grade I received. Who can I contact for more information?
All grade inquiries must be made in person with a PSYCH10 Reader. You can contact us by following the procedures outlined here. We would be happy to outline any changes you can make to your writing to help improve future grades.
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I don't like the grade I received on my Final Revision. How do I contest it?
All grade inquiries must be made in person with a PSYCH10 Reader. You can contact us by following the procedures outlined here. Please note, however, that unless we have made an arithmetical error, it is unlikely that your grade will be changed.
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Does my Group Assignment mean I have to meet and collaborate with other students in the class?
No. Your Group Assignment only determines your due dates. You should not collaborate with anyone while writing your papers for this assignment.
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The site says my instructor is "Reader, P.", but that's not my PSYCH 10 instructor! What should I do?
Turnitin.com lists the instructor for the PSYCH 10 Writing Assignment as "PSYCH10 Reader". This is because students from many different sections of PSYCH10 are all required to participate in the Assignment. Your instructor is listed this way for the purposes of Turnitin.com only. The University Registrar will continue to list your grades under the section taught by your lecture instructor.
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I've already taken this class and am taking it again. Can I submit the papers I used last time, or do I need to submit entirely new ones?
Unfortunately, you cannot turn in the same papers for the class this semester. You will need to write entirely new papers for this semester, as though you were taking the class for the first time. This is true for any class you retake at the University. Plagiarism includes using your own paper written for one purpose (one assignment in one class) for another purpose (another assignment in the same or a different class). It is important that you remember to not use papers written in one class as work turned in for another class.
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I can't remember my password in EPS! What should I do?
Click here or on the button marked "Experiment Participation" on the left hand side of this page. Near the bottom left of the screen, you see a list of options. One of the options is "Lost your password?". Fill out the form and your password will be emailed to you.
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I can't remember my username in EPS! What should I do?
Your username is the same as your username for your csufresno.edu email address. So, if your email is "blah@csufresno.edu", then your username for the Experiment Participation System would be "blah".
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How do I register myself in the EPS system?
Every student enrolled in PSYCH10 will automatically be enrolled in the system within one week of registration for the class. If you do not receive an enrollment email within one week of registration, contact the PSYCH10 Coordinator.
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I can't see any experiments to sign up for! Is there something wrong?
Sometimes, there are no currently running experiments. This is especially true during the first few weeks of the semester. Try checking again in a week.
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Why does my Credit Balance show a Penalty credit?
If you sign up to participate in an experiment and do not cancel in time, or do not show up for that experiment, then the experiment can assign you a penalty credit. Failure to attend an experiment will result in a -1 penalty credit. Tardiness may also result in a -1 penalty credit. If you receive a penalty credit, you will have to complete an additional research unit to reach your total of 5 research units.
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I switched the section of PSYCH10 in which I am enrolled. Will my Group Assignment change?
No, your Group Assignment will not change. However, you should send us an email to let us know that you switched. Please include in the email the section number you switched from, and the section number that you switched to.
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I never received a temporary password from Turnitin after I received my Group Assignment. What's wrong?
If you receive your Group Assignment, this automatically means turnitin.com knows you are enrolled in Psych10. There are two reasons why you might not have received your temporary password from turnitin.com:
1) You may already have an account at Turnitin.com. If you have ever used Turnitin.com before for another class with your "csufresno.edu" email account, then your account still exists. You can use the password you used previously. If you do not remember it any more, use the 'password help' link near the top right hand corner of the Turnitin.com homepage, and a new temporary password will be sent to you.
2) The email got lost on its way to you (either because your email inbox was full, or your junk mail filter was set to high, etc.) You should obtain a new temporary password by using the 'password help' link near the top right hand corner of the Turnitin.com homepage, and a new temporary password will be sent to you.
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When I try to register my name, EPS says my student ID has already been used! But I can't sign up for any experiments. What's wrong?
You may already have an account at EPS, but you have probably never logged in. Find the temporary password sent to you when you rwere egistered for the system and use it to log in under your log in name. If you have forgotten it, request a new one by following the instructions in this FAQ item.
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How do I associate my name with a section of PSYCH10?
Your name in EPS must be associated with a section of PSYCH10 so that we can inform the appropriate instructor of your research units. Contact the PSYCH10 Coordinator to make sure your section is listed correctly in the EPS. In your email, MAKE SURE YOU INCLUDE THE CLASS NUMBER YOU ARE CURRENTLY ENROLLED IN.
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Turnitin won't accept the file format of my paper! What should I do?
You may have difficulty submitting papers to turnitin that aren't in one of the acceptable formats (MS Word, WordPerfect, PostScript, PDF, HTML, RTF, and plain text). However, most word processors should allow you the option of saving your file as an RTF or TXT file. (Look in the "Save as.." options, or see your word processor's help file for details). Please save your paper in either RTF or TXT format and then submit it that way. Our correspondence back to you will be in PDF format, which requires only the free Adobe Reader software to view.