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COPIERS

COPIER PROVIDER

1. Current Copier Provider: Ikon Office Solutions, provides:
   • New copier equipment (re-furbished is not acceptable)
   • Terms are typically 60 months, special terms are negotiable
   • Lease includes service, parts, labor, consumables, staples and excludes paper
   • To place a service call 1.888.456.6457 or go to www.ikon.com\support (allow 4 hour response time)

ACQUITISION PROCESS

1. Department should contact Lorrie Westcott in Purchasing at x2111 or
2. E-mail the following information to lwestcot@csufresno.edu:
   • Department Name
   • Location (physical address and building)
   • Contact information (name, extension and e-mail)
   • Current copier information, if applicable (manufacture and model number)
   • Department Needs
   • Intended use of copier
3. Department will be contacted by copier provider with recommendations
4. Once a decision has been made, department to initiate a Purchase Requisition and submit to Purchasing for processing. An Alteration will be required to terminate the current copier contract, 30 day cancellation period required.
5. Factors to consider when evaluating a copier:
   • Potential for technological growth
   • Size of equipment for allotted space (include ample space for technical service and ventilation)
   • Paper tray capacities
   • Annual copy volume commitments
   • Length of lease term

REPLACEMENT OR EARLY TERMINATION REQUESTS

1. Copier Replacements are considered for purpose of non-performance. Early Terminations are considered due to non-appropriation of funds only.
   • Replacements -department must keep a log of all service calls as supporting documentation and contact Purchasing to discuss situation
   • Terminations due to non appropriation of funds - this request must be submitted to the Purchasing Dept in writing with supporting documentation for evaluation.

ANNUAL ENCUMBRANCE PROCESS

1. As a courtesy, Purchasing will automatically renew all stateside annual copier encumbrance for the term of the lease. Any changes to copier location, contact information or People Soft account codes, must be addressed on an alteration form and sent to Purchasing for processing.

COPIER VOLUME CHANGES

1. If your department is not meeting guaranteed minimums and are considering revising annual copy volumes, please contact Purchasing. In accordance with Ikon policy, changes to annual copy volumes are allowed once a year, preferably prior to start of fiscal year to avoid potential invoice problems.

ADDITIONAL PRINT/COPY SERVICES

1. If you require additional services to meet your needs, simply return to the home page and click on Print/Mail Services.